Missed appointments don’t just waste time, they cost you revenue.
Whether you’re a coach, agency, or service-based business, even one no-show can throw off your schedule and slow your growth.
The good news? With GoHighLevel, you can set up automated SMS appointment reminders that drastically reduce no-shows, without lifting a finger.
In this guide, I’ll show you how to set up simple but powerful SMS automations to remind clients of their upcoming appointments.
Why Use SMS Appointment Reminders?
✅ Higher Open Rates: SMS open rates average 98%, compared to 20% for email.
✅ Faster Delivery: Messages arrive instantly, right to the phone.
✅ Better Attendance: Most clients appreciate reminders and are more likely to show up.
✅ Less Manual Work: Set it once, and let automation handle the rest.
A GoHighLevel account
An integrated calendar (inside GHL)
A Twilio or LeadConnector number connected to your GHL account
A basic understanding of the Automation builder
Go to Settings > Calendars
Create a new calendar or edit an existing one
Ensure it’s linked to your availability, appointment types, and confirmation settings
Navigate to Automations > Create Workflow
Choose Trigger: “Appointment Scheduled”
Add action steps:
Wait 24 hours before the appointment
Send SMS: “Hey [First Name], just a reminder you have a call with us tomorrow at [Time]. Let us know if you need to reschedule.”
Add another Wait step (e.g., 1 hour before the appointment)
Send SMS #2: “Hi [First Name], your appointment is in 1 hour. We’re excited to meet with you!”
Optional:
Add email reminders alongside SMS
Add a notification to your team when the appointment is confirmed
SMS Best Practices
📌 Keep it short, friendly, and clear
📌 Use personalization (e.g., contact name, time slot)
📌 Avoid over-messaging (1–2 reminders are enough)
📌 Always include a way to reschedule or reply
Missed Appointment Follow-Up
This small touch can recover lost opportunities.
They reduce no-shows, save your team time, and make you look more professional and reliable.
With GoHighLevel, setting them up is simple, and it pays off fast.
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📌 Need help setting up your reminder system inside GHL? 📌 [Send a message here]
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Don’t have a gohighlevel account? [Sign up here]
